Shipping Policy

Last Updated: 11 August 2026

At Kinri Pet, we carefully pack and dispatch orders from our fulfilment location in Croydon, Victoria. We deliver throughout Australia using a combination of Australia Post, Aramex and other suitable courier partners.

The delivery service used for an order may depend on the delivery address, parcel weight and dimensions, product type and carrier availability.

Order Processing

We aim to process and dispatch orders within 1–2 business days after payment has been confirmed.

Orders placed on weekends or Victorian public holidays will normally be processed on the next business day. During sales, promotional periods and public holidays, additional processing time may be required.

Once your order has been dispatched, you will receive a confirmation email containing tracking information where tracking is available.

Delivery timeframes shown at checkout are estimates only and begin from the date of dispatch, not the date the order was placed.

Local Delivery

Free local delivery is available for eligible addresses located within the designated delivery radius of our Croydon fulfilment location.

Within 10km

Minimum order value: $80.00
Delivery fee: Free

Between 10km and 40km

Minimum order value: $150.00
Delivery fee: Free

Local delivery eligibility is determined automatically at checkout according to the delivery address and the delivery radius measured by the Shopify system. The measured radius may differ from the actual driving distance.

If Local Delivery does not appear as an option at checkout, the address may be outside our local delivery area, the minimum order value may not have been reached, or the address may not be recognised correctly.

Local delivery dates and times may vary depending on order volume and route availability. We may contact you by phone, SMS or email to confirm delivery arrangements.

Please ensure that the delivery address, unit number, access instructions and contact number are correct.

If nobody is available to receive the order and there is no safe and accessible place to leave it, we may need to arrange another delivery. Additional delivery charges may apply where a second delivery attempt is required.

Standard Shipping Rates

Victoria

Standard Shipping: $11.00
Free Standard Shipping on orders of $150.00 or more
Estimated delivery timeframe: 3–5 business days after dispatch

Eastern & Southern Australia

This shipping zone currently includes New South Wales, Australian Capital Territory, Queensland, South Australia and Tasmania.

Standard Shipping: $14.95
Free Standard Shipping on orders of $200.00 or more
Estimated delivery timeframe: 3–5 business days after dispatch

Delivery to regional or remote addresses may take longer.

Western & Remote Australia

This shipping zone currently includes Western Australia and the Northern Territory.

Standard Shipping: $19.95
Free Standard Shipping on orders of $250.00 or more
Estimated delivery timeframe: 5–10 business days after dispatch

Remote locations may require additional delivery time. Certain remote or extended-network addresses may not be eligible for the advertised flat rate or free shipping offer. If an unusually high carrier surcharge applies, we will contact you before dispatching the order.

Express Post

Australia Post Express Post may be available for eligible addresses and products.

Express Post rates are calculated automatically at checkout based on the delivery address, parcel weight and parcel dimensions.

Express Post provides a faster delivery service after dispatch but does not guarantee same-day dispatch. Regional and remote delivery timeframes may vary.

Free standard shipping thresholds do not apply to Express Post unless specifically stated during a promotion.

Delivery Carriers

Kinri Pet may use Australia Post, Aramex or another suitable courier depending on the destination, parcel size, parcel weight and service availability.

Selecting Standard Shipping does not guarantee that a particular carrier will be used. Kinri Pet reserves the right to select the most appropriate carrier for each order.

Australia Post is generally used for PO Boxes, Parcel Lockers and addresses that cannot be serviced by our courier partners.

Authority to Leave

Some deliveries may be sent with Authority to Leave (ATL). This allows the driver to leave the parcel in a safe location when nobody is available to receive it.

A suitable safe location should be:

Protected from rain and other weather conditions;
Not clearly visible from the street;
Not accessible to animals;
Located within the delivery property; and
Reasonably protected from theft or damage.

If the driver determines that there is no suitable safe location, the parcel may be taken to a collection point, returned to the carrier’s depot or scheduled for redelivery. Additional redelivery fees may apply.

If you do not want your parcel left unattended, please leave an order note at checkout or contact us immediately after placing your order. Signature or other secure-delivery services may involve an additional charge.

Where a customer authorises a parcel to be left unattended, delivery photographs, GPS records or carrier tracking may be used as evidence of delivery. Nothing in this policy excludes any rights or remedies available under the Australian Consumer Law.

PO Boxes and Parcel Lockers

Orders addressed to an Australia Post PO Box or Parcel Locker must be shipped using Australia Post.

Courier services such as Aramex generally cannot deliver to PO Boxes or Parcel Lockers. Please ensure that Australia Post is available as a delivery option before completing your order.

Heavy and Bulky Orders

Pet food, canned food, litter and other pet supplies can be heavy or bulky. Shipping charges may be based on the greater of the parcel’s actual weight or cubic weight.

Very heavy, oversized or multi-carton orders may incur additional shipping charges, particularly for regional, remote or extended-network destinations.

If the shipping charge calculated at checkout is materially incorrect or an order requires special freight arrangements, we will contact you before dispatch. You may choose to pay the additional shipping charge, modify the order or receive a refund for the affected items.

Split Shipments

Large orders or orders containing products with different packing requirements may be divided into multiple parcels.

Parcels within the same order may arrive separately and may have different tracking numbers. Receiving one parcel does not necessarily mean that the entire order has been delivered.

No additional shipping fee will be charged after checkout unless special freight arrangements are required and agreed with you before dispatch.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address, including:

Street number and street name;
Apartment, unit or suite number;
Business name, where applicable;
Correct suburb, state and postcode;
Building access instructions; and
A valid mobile phone number and email address.

Please select your address from the suggested address list at checkout wherever possible.

If you notice an error after placing your order, contact us immediately at info@kinripet.com.au. We cannot guarantee that an address can be changed after the order has been processed or dispatched.

Additional charges caused by an incorrect or incomplete address, address redirection, return to sender or unsuccessful delivery may be passed on to the customer where permitted by law.

Tracking and Delivery Updates

Tracking details will be emailed to you after dispatch where tracking is available.

Tracking information may take up to 24 hours to appear after the parcel has been collected or scanned by the carrier.

Customers are responsible for monitoring tracking updates and arranging collection or redelivery where required.

Please be cautious of fraudulent delivery messages. Kinri Pet will never ask you to provide passwords or unrelated financial information through a delivery tracking message.

Delivery Delays

Delivery timeframes are estimates and are not guaranteed.

Delays may occur because of:

Carrier network congestion;
Severe weather or natural disasters;
Public holidays;
Peak sales periods;
Incorrect or incomplete addresses;
Regional or remote delivery locations;
Transport disruptions;
Unsuccessful delivery attempts; or
Events outside the reasonable control of Kinri Pet.

If tracking has not updated for several business days or your parcel is significantly overdue, please contact us so that we can lodge an enquiry with the carrier.

Damaged Parcels or Missing Items

Please inspect your order as soon as possible after delivery.

If your parcel or any product arrives damaged, please contact us within 24 hours of delivery at info@kinripet.com.au and provide:

Your full name;
Your order number;
Photographs of the outside of the parcel;
Photographs of the shipping label;
Photographs of the internal packaging;
Photographs or video showing the damaged products; and
Details of any missing items.

Please keep the parcel, damaged products and all original packaging until we confirm that they can be discarded. The carrier may require these materials when assessing a claim.

Reporting the issue within 24 hours helps us lodge a carrier claim promptly. This request does not limit any rights you may have under the Australian Consumer Law.

Lost Parcels

If tracking shows that a parcel has been delivered but you cannot locate it, please:

Check around the property and any safe locations;
Ask other household members, neighbours, reception staff or building management;
Check for a delivery card, photograph or collection notice; and
Contact the carrier using the tracking number.

If the parcel still cannot be located, contact us at info@kinripet.com.au as soon as possible so that we can request an investigation.

Carrier investigations can take several business days. Refunds or replacement orders will normally be considered after the carrier has completed its investigation and the circumstances of the delivery have been reviewed.

Nothing in this section limits your rights under the Australian Consumer Law.

Returned to Sender

A parcel may be returned to Kinri Pet because of:

An incorrect or incomplete address;
Failure to collect the parcel;
Repeated unsuccessful delivery attempts;
The recipient refusing delivery; or
The carrier being unable to access the property.

If the return was caused by an address error, failure to collect or another circumstance within the customer’s control, the original shipping fee is generally non-refundable and an additional shipping fee may be required before the order is sent again.

If an order qualified for free shipping, the actual carrier cost of the original shipment may be deducted from a change-of-mind refund where permitted by law.

Change-of-Mind Returns

Shipping charges paid for the original order are not normally refundable for change-of-mind returns.

Customers are responsible for return shipping costs unless the product is faulty, damaged, incorrectly supplied or otherwise covered by the Australian Consumer Law.

Please refer to our Refund and Returns Policy for full return eligibility and instructions. Do not return an item without contacting Kinri Pet first.

Frozen and Refrigerated Products

Unless specifically stated on the relevant product page, Kinri Pet’s standard and express shipping services are not refrigerated or temperature controlled.

Frozen, chilled or temperature-sensitive products will only be available for delivery where an appropriate delivery method is specifically offered at checkout.

Free Shipping Promotions

Free shipping offers apply only to eligible orders, products, delivery methods and destinations.

Free shipping thresholds are calculated after discounts and promotional codes have been applied, unless otherwise stated.

Gift cards, special-order products, oversized products, wholesale orders and certain regional or remote addresses may be excluded from free shipping promotions.

Where an order qualifies for free shipping, Kinri Pet will select the carrier and delivery service.