Frequently Asked Questions
Most orders are processed within 1-2 business days. You'll receive a confirmation email with tracking information once your order ships.
If your order hasn't shipped yet, we can help! Please contact us as soon as possible with your order number and we'll do our best to assist you.
We ship to most locations within Australia. Some remote areas may have extended delivery times. Check our shipping policy for details.
Delivery times vary by location. Most standard deliveries to Victoria and eastern/southern Australia are estimated at 3–5 business days after dispatch, while deliveries to Western Australia and the Northern Territory may take approximately 5–10 business days. Regional and remote areas may take longer.
You'll receive a tracking number via email once your order ships. Use this to monitor your delivery status.
We offer a 30-day return policy on most items. Products must be unused and in original packaging. Contact our customer service team to initiate a return.
We're sorry to hear that! Please contact us immediately with photos of the damage or incorrect item, and we'll arrange a replacement or refund right away.
Yes! All products sold by KINRI Pet are genuine and sourced through trusted manufacturers, distributors and suppliers. We stand behind the quality of everything we sell.
Consider your pet's age, size, activity level, and any dietary restrictions. Our product descriptions include detailed feeding guidelines. Feel free to contact us for personalized recommendations.
Yes! We carry a range of hypoallergenic and limited ingredient products. Check product descriptions for allergen information, or contact us for specific recommendations.